LIMITED WARRANTY STATEMENT

This Agreement was last modified on 10 November 2020.

This limited warranty shall apply to INTERTEC products. For handsets, accessories, and Eco products defects under normal use circumstances and at the discretion of the company, INTERTEC shall provide free of charge repair and/or replacement services within the warranty period either directly or through Authorized Distributors (AD)/Authorized Service Partners (ASP) in each country (Qatar).

Phone and Pad Limited Warranty

ItemWarranty PeriodScope of WarrantyWarranty service
Hardware product1 yearLabor and partsCarry in
Original battery, adapter, and other accessories packaged with the product6 monthsLabor and partsCarry in

The Limited Warranty starts from the day the customer receives the product.
During the warranty period, any defects listed in < Handset Defects List > shall be repaired free of charge by INTERTEC/AD/ASP.

Handset Defects List

ItemPerformance Defects
Phones and tabletsScreen failure including no display / abnormal display
Phone/tablet does not start, unable to log or make calls
Phone/tablet does not vibrate or ring
Abnormal shutdown
Poor contact with SIM cards
Button failure
No sound or abnormal sound volume
AdaptersThe original adapter does not work.
BatteriesPhone/tablet doesn‘t work after fully charged or cannot charge
USB CablesDo not work

Accessory and Eco Product Limited Warranty

ItemRepairScope of WarrantyWarranty serviceWarranty Support Document
Band/Watch1 year (excluding strap)Labor and partsCarry inProof of Purchase
E Transport1 yearLabor and partsCarry inProof of Purchase
Power bank6 monthsLabor and partsCarry inProof of Purchase.
IT Accessories6 monthsLabor and partsCarry inProof of Purchase.
Headphones6 monthsLabor and partsCarry inProof of Purchase.
Batteries6 monthsLabor and partsCarry inProof of Purchase.
Chargers6 monthsLabor and partsCarry inProof of Purchase.
Adapters6 monthsLabor and partsCarry inProof of Purchase.
USB Cables6 monthsLabor and partsCarry inProof of Purchase.
LED Lights6 monthsLabor and partsCarry inProof of Purchase.
Personal Care & IoT6 monthsLabor and partsCarry inProof of Purchase.
Routers/Smart Devices1 yearLabor and partsCarry inProof of Purchase.
TV/Monitor1 yearLabor and partsCarry inProof of Purchase.
BT Speakers1 yearLabor and partsCarry inProof of Purchase.

The Limited Warranty starts from the day the customer receives the product.
During the warranty period, if any accessory defect is inspected and confirmed by Task INTERTEC/AD/ASP, a free replacement service shall be provided.

  1. This limited warranty is only valid in region Qatar, and the product is not eligible for any international warranty service outside Qatar Territory. To the fullest extent permitted by law, warranty service may only be performed by Xiaomi or INTERTEC.
  1. INTERTEC may conduct diagnostic tests on customers ‘products to identify the causes of failures/defects. Before returning any unit for service, customers should back up data and remove any confidential and/or personal information from the product. INTERTEC is not responsible for damage or loss of any program, data, or removable storage media.
  1. Prior to contacting INTERTEC, please ensure the following information is at hand:
    • Model, serial number, and IMEI number if available.
    • Customer’s full address and contact information.
    • Purchase order number, a copy of the customer’s original invoice/receipt.
  1. This warranty does not cover the following cases:
    • The product serial number, IMEI number or warranty seal is illegible or has been removed, erased, defaced, altered, and/or tampered with. Any accessory or external part of the product has been missing.
    • Any damage occurs in/on the outer surface of the product, including but not limited to cracks, dents, or scratches on the exterior cases, screens, camera lenses, buttons, and other attachments.
    • Warranty service of the Mi Wearable strap will be invalid if it becomes dirty, damaged due to contact with chemical agents, sharp objects, improper handling, accident, abuse, abnormal use, or conditions such as sauna, swimming, etc.
    • General maintenance, password reset assistance, cleaning, application update/installation, product demonstration, or any other service other than repair/replacement.
    • Deterioration of the product caused by normal wear and tear, including but not limited to rust or stains.
    • Any other circumstances that are contradictory or are not in compliance with business ethics.
  1. INTERTEC will determine whether a product is “Out of Warranty” at the company’s discretion according to the standards listed below. Repair of Out of Warranty products shall be separately quoted by the INTERTEC and respective service shall be provided upon service fee payment.
    • Violation of the warranty terms, non-validated warranty, expired warranty, or other reasons.
    • During the warranty period, in the event of violations which are defined as customer induced damages, such as self-repair, exposure to water, damage caused by misuse, alternation, failure to comply with product manual, etc.