RETURNS AND EXCHANGES POLICY

This Agreement was last modified on 10 November 2020.

Our return policy is based on the regulations of consumer protection laws in Qatar.  Refunds and exchanges are valid within (7) days of purchase that are unopened or in the same condition when it was purchased. The products with a manufacturing defect within the warranty period must follow the Warranty policies.

The policy of exchanging or returning in case of no defective in the product must observe the following conditions:

  1. Possibility of exchanging or returning the product within a specified period (7) days.
  2. The purchase invoice must provide by the customer and include what has been purchased.
  3. The product must be in the same condition it was when purchased that allows the Company to resell it again.

All returns are subject to inspection by our authorized service centers; original packaging, sealed, and all of its content including accessories, manuals, and gifts with purchase. Incomplete or physical damaged returns are not accepted and no exceptions. Returns for refund will be processed back as cheque payment less cost of shipping and handling charges if applicable. Selected products may need manufacturer verification on defects before processing the return.

It is recommended that you check the following list before applying for replacement:

Service TypeThe device and accessories are complete and in good condition.The packing box is complete and Intact.Original Invoice (Proof of Purchase)
Replacement

Returning an In-Store or Online Purchase:

You may return products at the store where our customer service (Authorized Service Centers) are available. Please check the details of our store’s locations or contact our customer service Hotline agent for assistance.